To remove a User Account from the platform through the Admin Portal, an administrator must follow the specific procedure to delete the user’s account or services.
Removing a user will permanently delete any associated information and this operation cannot be undone. This information will be archived for audit purposes.
You can’t remove a user if there is a Keyek Card/s linked to the account. You must unlink any associated Keyek Cards before removing the user.
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From the Home page, click on Users to open the Users - Manage your Users page displaying the list of existing users.
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In the Home page, go to the Users option from the left navigational pane and click on it. The
Users - Manage your users from here page opens up displaying the list of existing users.
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Navigate to (or search for) User you wish to remove and click Edit. The Users Account Management page opens displaying the list of Accounts Keyek Card information.
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Click Remove Account, if you wish to remove this Account from the portal. The Delete Account confirm window pops-up.
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Click Confirm. A message confirming the User account has been successfully deleted message is displayed when the action is successfully completed.